GalacticatAccount and data deletion
Updated on 7 September 2026
1. How to delete your account
In the app, sign in and go to Account > Edit details > Delete account. The system asks you to authenticate again and confirm an irreversible decision. This is the recommended direct route.
2. If you cannot access the app
You can request deletion by emailing portal@galacticat.cat from the account email address with the subject “Delete my account”. We only request proportionate verification needed to prevent another person deleting your account. Do not send passwords or identity documents unless requested through an appropriate channel.
3. What is deleted
Deletion revokes sessions and removes notification tokens, preferences, comments, ratings, votes and active recovery data. The profile is deleted or pseudonymised and you can no longer access the account. Requests confirmed in the app are executed at that point; email requests are handled as soon as possible within applicable legal time limits.
4. What we may retain
We may retain sales, invoicing, validation and audit data when needed for tax or accounting obligations, fraud prevention, refunds or claims. It remains restricted or pseudonymised and only for the applicable period. Backups are retired according to their secure lifecycle and are not used to reactivate the account.
5. Tickets, passes and refunds
Deleting the account does not cancel purchases or automatically request a refund. If you have unused tickets or passes, contact portal@galacticat.cat first. Keep purchase emails; after deletion you will lose access to items linked exclusively to the account.